Telecommunications
Connect the world with quality communications that promote customer loyalty and satisfaction
Modernization and agility to connect you with the world
Your company’s success is defined in the experience you give your users. It stands out among its competitors constantly innovating, complying with the regulations and quality standards; sorting your systems, lowering costs, among others. Providing an agile and efficient ecosystem is key if you believe that your customer’s loyalty is indispensable for your expansion and development.
Supply Chain integration (SCM)
Eliminate inefficiencies in the supply chain process, realize fast and measurable benefits, spreading across your entire organizationAllow your team, department and workgroups to come together and create a two-way communication that you explain the performance to your processes, with products that arrive faster in your inventory, reducing return times, accelerating quotes and continuous process improvement initiatives such as Lean Manufacturing and Six Sigma.
Attention to users
Improves communication with your customers and users, allowing an online process and management to keep your users informed at all times, potentializing a strategy to the user focused.Manage service history and PQRS in one place; and allows, through this, your customer service to be one of your top priorities. Complies with the regulation of the user care plan and anti-process strategy, without neglecting all your operational processes.
Data marketing
Identify and analyze your customers' purchasing behaviors that allow you to apply strategies based on specific and accurate information to increase your sales.Monitor the information you collect in real time on all channels where you are. Identify leads and leads that will help you establish and create bilateral communication with your users; increases productivity with data entry by ensuring that all systems are upgraded from one platform.
Case management
Visibility into all relevant events around purchases, maintenance, repairs and logistics from start to finish. Gaining a global view of information.Consolidates case management on a work platform with information stored in repositories; accelerates response times through automated business processes and workflows, providing superlative collaboration of people, systems, and assets, available anywhere, anytime.
Engineering solutions
Manage the lifecycle of the products you offer to your customers, from the purchase of a mobile service, to the acquisition and loan of telecommunications towers, operating in terms of urgency and quality.Ensures the proper functioning of your networks in the event of a network failure in a remote transfer process for a client with various products: LAN, WAN, voice, MVC, mobile and VoIP; provides optimal and quality engineering solutions, maintaining optimal customer service that you offer.
Billing
Reduces or completely eliminates the loss of hundreds of millions due to inaccurate bills. Build flexible, durable billing applications that save you time and money, improving customer satisfaction.Challenge timeliness and accuracy with accurate and on-time service billing with an ideal architecture that addresses the complex problems of system integration and SOA process automation associated with billing applications complex.
Memorable customer experience
Deliver better experiences that help you maintain and build loyalty in your old and new customers; which will allow you to increase your sales and have satisfied users.Optimize personalized communication with your customers, giving value to mobile experiences and real-time interaction. Increasing productivity with secure, automated and easily accessible processes for all your users.
Quality telecommunications
Meet quality standards that make you stand out from others, with an effective and integrated system. Meet all the needs and guarantees you provide to your users and customers.Ensure your quality with standards that increase the productivity and transparency of your business. Meets quality standards such as CRC, ISO, ITU, ETSI, among others. So you will also get all the advantages of an effective and integrated system capable of legitimately responding to necessary audits.
Sales and service management
Accelerate sales of your business by accessing the information of each operation anywhere, allowing the customer experience to always be first class.Automates service activation and fulfillment of the customer’s order, accelerating delivery time and improving the customer experience; converges call center operations on a work platform that delivers all information within an interface, increasing customer loyalty and reducing its rotation.
Integral solutions
The support you need to transform your ideas into big projects
Process automation
Software integration
Software factory
IT architecture service
Experience management
Digital incubator
Meet Bonita Cloud: a strategic option that will make your business respond to the demands of the market
Process lifecycle management
Bonita is a business process management (BPM) platform capabilities allow you to design, connect, run, monitor, and optimize business processes and ensure a high degree of control and visibility into business logic.
Reliable and scalable
Improved performance with shorter transactions, optimized database schema, sophisticated caching, multithreading, advanced session management, distributed transaction support, and cluster architecture.
Integration and continuous improvement: Living Applications
Modify and enhance apps that support digital user experiences, even while they’re running. Includes tools and frameworks for continuous integration, such as: Git, Jenkins, Docker, Ansible, and Amazon AWS.
Process mining with artificial intelligence
Unlike traditional process mining techniques, that focus on process discovery, we use an innovative process mining extension that allows us to know any type of business process defined in a BPM.
