Intelligent management of energy operations
Energy sector success story
Increased quality and improved customer experience with Bonitasoft
Enernoc is a provider of energy solutions that seeks to control and improve its energy costs to increase the quality of the relationship with the customer.
Implementation context
Given the imminent evolution of the energy sector, meeting the demand for services globally was one of Enernoc’s biggest challenges, for which it requires simplifying and automating the demand response dispatch route to ensure smooth growth.
Many of the organization’s operations were manual, so the likelihood of making mistakes was higher. In this way, Enernoc’s interest was to automate scalable processes for the successful and successful execution of the tasks
Solution benefits
With Bonita it was possible to create automated and scalable solutions that mitigated the active human participation of the process, from monitoring to exception handling. On the one hand, this has allowed the rate of human error to be reduced and the productivity of human errors increased. On the other hand, the scalability of Enernoc’s infrastructure and demand was increased, ensuring and improving the relationship with each of the customers.
Thanks to this implementation of Bonita and other technologies, the organization has saved more than 1 billion in savings in customers, so far.
